It feels like we have gotten much further in a shorter time than I ever expected, when I look at all the things we have achieved. An on the other hand it feels like we haven’t gotten that far at all. In think the difference comes from the optimistic thoughts you need to have when you start your own company, and the reality, which is a lot of hard work.
We recommend PACE for our customers, because it makes digitalizing core processes manageable. You can have ambitious targets and still start small by solving the most pressing issues first. This is what PACE is about. We help our customers create more customer value for a smaller cost, thus succeeding better than their competition.
The biggest misconception is, that NOT going digital will somehow make your customers happier. Thinking you will be able to deliver better and more personal service. What you are actually doing, is the opposite. Going digital is not a choice between a good or a bad customer experience. It is a choice between a good or an excellent one.
Have you met a sales manager that wouldn’t be interested in growing their sales? We haven’t. So if you are a B2B sales manager and are looking for areas of improvement, here is some suggested items for you. These items are often neglected although they are quite common in many organizations. The reason for neglect might be underestimation of their importance or just pure lack of unawareness on real life sales work.