Sales systematization

The missing link in B2B sales and relationship management processes

The missing link in B2B sales and relationship management processes

Based on my 20 years’ experience in corporate and business banking and various discussions with business leaders over the past years, I have witnessed the same problems in almost every sales organization. The core problem is that there is no system supporting the whole sales process, end to end.

Core processes – how I learned their importance

Core processes – how I learned their importance

What your core process is or should be boils down to your strategy and how you believe you can be as successful as possible. If the core process does not support the execution of your strategy and most important operations… your company is broken.

Not digitalizing customer work results in a bad customer experience

Not digitalizing customer work results in a bad customer experience

The biggest misconception is, that NOT going digital will somehow make your customers happier. Thinking you will be able to deliver better and more personal service. What you are actually doing, is the opposite. Going digital is not a choice between a good or a bad customer experience. It is a choice between a good or an excellent one.